Built to support agents , powered by real logistics experience
We exist to optimize the customer-agent relationship, serving with excellence, efficiency, and heart to drive measurable growth and meaningful impact for every agent we support.
A future where exceptional service defines the logistics industry, a world where every interaction builds trust, every partnership drives growth, and every DLT team member plays a role in elevating customer experiences to new heights.
Your Dream Team is operational 12 hours a day, Monday through Friday, covering your full workday and most of your customers'.
For as long as I can remember, delivering exceptional service has been at the heart of everything I do. With over 25 years in customer service — and 16 of those years dedicated to supporting logistics agents — I saw a clear need: agents needed a partner who could take the operational and customer service side of the business off their plates, without sacrificing quality or control.
That’s why I founded DLT Transportation Services DBA DLT Logistics. We’re a freight-native, plug-and-play growth partner for independent agents, brokers, and 3PLs. We take operations, customer service, dispatch, and follow-up off your plate so you can focus on what you do best — building relationships and closing freight.
We don’t just optimize the customer-agent relationship for maximum efficiency and effectiveness — we drive measurable growth and increase revenue for our agents. We’re not an outsourced solution standing on the outside; we’re an extension of your team, fully invested in the value you deliver to your customers.
Building true partnerships, simplifying operations, and helping agents thrive — that’s what drives me every day.
With over four years of experience in logistics, operations, and customer service, Michelle brings both expertise and heart to her role as Client Relations Lead. She has successfully led the design and implementation of operational solutions across multiple countries—always with a strong commitment to delivering exceptional support to both internal teams and external clients.
At DLT, Michelle leads with empathy and efficiency, ensuring every customer interaction is handled with care, urgency, and a solutions-first mindset. She excels at understanding client needs, resolving issues promptly, and fostering the strong, lasting relationships that reflect DLT’s high service standards.
What sets Michelle apart is her ability to combine operational precision with genuine relationship- building—anticipating challenges before they arise and championing agent success at every turn. She embodies the “Dream Team” standard: optimizing every interaction, adding value beyond the task at hand, and helping the agents she supports grow with confidence.
With 16 years of experience in customer service and sales—and four years in logistics—Christina brings a rare blend of relationship instinct and operational discipline to her role as Logistics Coordinator Team Lead. She excels at managing competing priorities, improving processes, and navigating operational challenges without ever losing sight of what matters most: the customer experience.
At DLT, Christina leads by example. She champions teamwork, open communication, and a culture of excellence—setting the standard for the coordinators she guides and modeling the agent-first mindset that defines the Dream Team. Her focus isn’t simply keeping freight moving; it’s anticipating what’s next, removing friction before it reaches the agent, and building the kind of reliability agents can plan their business around.
What sets Christina apart is her commitment to going beyond expectations. Her goal is to consistently add value, inspire growth, and contribute to the long-term success of every agent she supports—because at DLT, when agents win, everyone wins.
With over 15 years of experience in logistics and product distribution, Shay brings both expertise and heart to her role as Customer Support Specialist Lead. Known for her agent-centered mindset, Shay goes beyond providing exceptional customer service—she actively looks for ways to create value for the agents she supports. Whether it’s anticipating challenges, identifying process improvements, or fostering stronger customer-agent relationships, Shay is driven by the belief that when agents succeed, everyone wins.
Her background in transportation management, inventory control, and organizational efficiency equips her to streamline operations and enhance the overall supply chain experience. But what truly sets Shay apart is her ability to combine detail-oriented precision with big-picture thinking—ensuring every solution she provides not only meets immediate needs but also contributes to long-term growth for the agents she partners with.
Shay embodies the “Dream Team” standard: optimizing every interaction, adding value beyond the task at hand, and championing agent success at every turn.
Featured In
Read our interview with VoyageDallas and learn how DLT Logistics supports freight agents with reliable back‑office execution.
A behind‑the‑scenes look at leadership, operations, and building a logistics support team that helps agencies scale.